منابع مشابه
Goal-oriented service management
This paper explores the relationship between aims, objectives, and business (or strategic) goals. In a study in Customer Relationship Management (CRM) we see these ideas as drivers of systems analysis and service management. This paper explores the initiation of a business-to-business relationship between a client wishing to establish a customer help-line, and an outsourced contact centre solut...
متن کاملComparing goal-oriented and procedural service orchestration
Goals form a declarative description of the desired end result of (part of) an orchestration. A goal-oriented orchestration language is an orchestration language in which these goals are part of the language. The advantage of using goals explicitly in the language is added flexibility in handling failures. In this paper, we investigate how goal-oriented mechanisms for handling failures compare ...
متن کاملDependency-aware maintenance for highly available service-oriented grid
When the scale of computational system grow from a single machine to a Grid with potentially thousands of heterogeneous nodes, the interdependencies among the resources and software components makemanagement andmaintenance activitiesmuchmore complicated. One of themost important challenges to overcome is how to balance maintenance of the system and the global system availability. In
متن کاملDynamic and Goal-oriented Interaction for Multi-modal Service Agents
Form-based dialogue modeling schemes such as VoiceXML specification have been widely used in designs of dialogue management. However, for such schemes the dialogue goals have to be rigidly modeled as form-filling problems, while the data presentation needs to be statically defined in the forms beforehand. This not only limits the application scope of dialogue systems to form-filling tasks, but ...
متن کاملGoal-oriented Requirements Engineering for Self-Adaptive Service Compositions
Self-Adaptation is a fundamental feature for service compositions in order to react to problems that come from their loose coupling. Due to the lack of modeling possibilities for adaptation in existing goalbased approaches, a new methodology is introduced here for specifying adaptation in existing goal models. Further, the approach offers continuous integration of adaptation throughout the whol...
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ژورنال
عنوان ژورنال: Computer Science and Information Systems
سال: 2019
ISSN: 1820-0214,2406-1018
DOI: 10.2298/csis180205001l